Ticket Tool

🎫 Helpdesk ticket system with Kanban board, real-time chat, roles, auto-assignment, and customizable workflows for support teams

📊 Kanban board Kanban board with drag-and-drop to move tickets between customizable stages.

🏷️ Priorities and labels Priorities and labels: create tickets with urgency levels (low/medium/high/urgent) and up to 3 labels per ticket.

🔐 Roles and permissions Roles and permissions: administrators, support agents, and community members, each with their own level of access.

🤖 Ticket assignment Ticket assignment to agents, with auto-assignment for the support team.

💬 Real-time chat Real-time private chat between the user who created the ticket and the assigned staff.

🧵 Internal comments Internal comments (threads) so the team can collaborate without exposing notes to the end user.

🔔 Notifications Instant notifications when a ticket is assigned, changes status, or receives a message.

📈 Personal statistics Personal statistics for each agent: response times, resolved tickets, and daily activity in charts.

🏆 Team statistics Team statistics with a leaderboard and aggregated metrics for administrators.

⚙️ Customization 100% customizable stages and labels, with an audit trail of every action performed on the ticket.

Technical support community: https://rootapp.gg/ADCPLjPmjgq2XiCobkgtsg