Helpr
AppHelpR is a full support desk built natively into Root. Members open tickets through a guided wizard, track status in ...
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About
HelpR is a full support desk built natively into Root. Members open tickets through a guided wizard, track status in real time, and see live response time estimates before they even submit. Every ticket gets its own private Root channel with voice. Staff work from a unified inbox with visual triage, bulk actions, keyboard shortcuts, a command palette, assignments, internal notes, and a complete activity timeline per ticket. Fully customizable from categories and SLA targets to automations, canned responses, and a built-in knowledge base. Analytics and a staff leaderboard included.
🎫 Member Experience
Guided 3-step ticket creation with validation and rate limiting. Category routing, file attachments, live SLA estimates, ticket tracking, and a satisfaction survey on close.
🖥️ Staff Inbox
Unified inbox with status and priority controls, visual triage for urgent and overdue tickets, bulk actions, keyboard shortcuts, command palette, assignments, participants, internal notes, tags, merging, and transcripts.
🔒 Ticket Rooms
Every ticket spawns a private Root channel with automatic access control and a voice channel included. Closing and archiving are separate operations.
⚙️ Customization
Categories, custom ticket fields, SLA targets, canned responses, close surveys, roles and permissions, automations, notifications, and a knowledge base.
📊 Insights
Analytics dashboard and staff leaderboard built in.